Frequently Asked Questions

How long does it take for me to receive my order?

We process all orders at 2:30pm Monday to Friday. Your order will be delivered 2-6 days after your order is processed.

How do I change my shipping address?

Either reply to the order confirmation email, or contact us through our contact us page with an Order ID and an updated shipping address.

How do I track the status of my order?

When the shipping label is printed and the item has been picked up, you will receive an automated tracking number to the email address linked with your order.

Are your items new?

All our items are brand new in their original boxes. We don’t stock anything second hand or refurbished.

Where are you based?

We are based in New Lynn, Auckland. We operate in an online only capacity to save on costs to make sure you get the best prices possible.

Are you able to price match?

Yes we can! The company has to be New Zealand based. If you do have a product you would like price matched simply send us a link to the competitors product we’ll be happy to help.

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