Privacy Policy

Processing personal data

We rely on the following lawful bases for processing your data:

Consent – we ask your consent for marketing to you by email or post; by consenting to this request we can collect and process your data for this purpose.

Contract – we need to collect and process your personal data to fulfill a contract with you; for example, if you place an order or ask for a quote.

Legal obligation – where necessary we are obliged to process personal data to comply with the law; for example if you place an order with us we must retain some personal data for at least six years to comply with HMRC and our obligations under legislation including the Sale of Goods Act 1982 and Consumer Rights Act of 2015. Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you that would reasonably be expected as part of running our business; for example, to better understand our customers so as to provide products and services.

Protecting personal data

We take the necessary security arrangements to protect your personal data that is in our possession to prevent unauthorized access, use, disclosure, or similar risks. We take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorized persons for the exact purposes we specify. The checkout process on our website is held on a secure server using SSL (secure socket layer) technology to transfer data, which is evidenced by a small padlock symbol next to the web address in your browser. You can verify the security certificate in place by clicking on the padlock symbol.

Sharing personal data

We may need to share your personal data with third parties. In such cases your data will only be shared with parties who adhere to GDPR, data, will only be used for the exact purpose we specify, data will be transferred and stored securely, and will be deleted or anonymised if we stop working with that third party.

The following list is indicative of third parties with whom we share data (but is non-exhaustive and may change from time-to-time):

Payment-processing services

Postal services and delivery couriers

Email marketing service providers

Event ticketing services

Retaining personal data

We keep your data for as long as it’s needed, after which time it will be deleted or anonymised such that any personal data is removed.

We retain customer data for 6 years for legal purposes, and to ensure that we are able to assist with any issues that might arise from a previous purchase. After 6 years we will remove your data unless you have consented to our marketing activity.

If we provide you with a quote and you don’t consent to marketing, we’ll keep your data for 12 months in case you wish to proceed.

If you provide us with proof of identity or proof of address, we keep this data for 3 months, at which point it is permanently deleted.

Your rights over personal data

Please contact us if you would like to exercise your right to:

Access your personal data (no charge)

Correct any errors in your personal data

Erase your personal data (unless that would conflict with our legal obligations)

Withdraw consent for us to use your personal data

Object to us processing your personal data

Withdrawal from marketing

We try to provide you with only informative and relevant content, but you can withdraw consent for us to market to you:

By clicking the ‘unsubscribe’ link at the bottom of any marketing email we send.

by contacting us and asking to opt out

Unhappy with our approach?

If you are unhappy with any aspect of our use of your personal data, please let us know.

You also have the right to lodge a complaint with the Information Commissioner’s Office (the supervisory authority), whose contact details can be found on their website.

Our Cookie Policy

We use cookies on for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By consenting to cookies and by continuing to browse the site, you are agreeing to our use of cookies.

What are cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

First-party (The Phone Warehouse) cookies

This website will set some cookies that are essential for the website to operate correctly.

These are as follows:

Visitor ID – This cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit including location and site preferences.

Customer – contains information about whether you are logged in or not.

Session ID – This cookie identifies your website session

civicAllowCookies – This cookie states whether you allow optional cookies.

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